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Well...what question did you ask?



Manager: Hey, come on in and have a seat. I am looking over at the spreadsheet. While there seems to be a lot of information to mull over, I do not think it strengthens our business case. Analyst: I did ask them to send me the rankings of stores who had the best gatekeeping process Manager: Aha, are we assuming that the higher the rank of the stores, the more the number of gatekeepers utilised? Because if a store has a lesser amount of gatekeepers and outranks another store with more gatekeepers deployed, our business case here is flawed. Analyst: Right, that's true. I do remember one of the managers telling that they deploy 2 gatekeepers, but they seem to be very high in the rankings. From our initial assessment, the recommended number of gatekeepers in the SOP is 4. Manager: So it seems you have asked the wrong question. We need the number of gatekeepers deployed per store. Perhaps it might be an issue of hours worked rather than the number of gatekeepers. Let's dig a little deeper. Analyst: Ok will do that A Week Later Manager: So, any updates? Analyst: Yes, indeed. I reviewed the assessment report again. The recommended number of gatekeepers also has a recommendation of total hours of deployment. I discovered that some of the stores use the gatekeeper for other tasks as well. So I rephrased my question to the stakeholder. I specifically asked for the total number of worked hours in the gatekeeping role. The gatekeepers have to log in and out every time they go into the bay, so the store was able to run a report. It does turn out that the focus of our business case should be 'total hours of deployment' rather than the number of deployed gatekeepers. I have attached the report in the email. Manager: Splendid. We can go with that. Lets a have a final review on Monday before submission. Business Analyst: Good time to ask for a raise then?


Business Analyst: Good time to ask for a raise then?


Manager:



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